Terms and Conditions

1. Definitions and Acceptance

"Omniya" is a group-gifting platform available at omniya.sa and through the Omniya app. It lets users create wishlists containing wishes, and lets others contribute money toward fulfilling them.

The platform is operated by Omniya Hub for Information Technology Company, Commercial Registration No. 7054862698, Prince Muhammad Ibn Fahad Rd, Ash Shati Al Gharbi Dist., Dammam 32413, Kingdom of Saudi Arabia (national short address: EMAA6564). For contact, support, and complaints: support@omniya.sa.

"Wishlist": a page created by a user containing one or more wishes. "Wish": a product or service (such as a store product, flight, hotel stay, experience, or gift card) with a target amount. "Contribution" / "Gift": an amount of money paid by a gifter toward a wish. "Guest gifter": a person who contributes without creating an account, after verifying their mobile number.

By using the platform, creating an account, or completing a contribution, you confirm that you have read and accepted these Terms. Electronic acceptance of these Terms is legally binding under the Saudi Electronic Transactions Law and E-Commerce Law. You must have the legal capacity to enter into contracts to use the platform.

2. Accounts and Registration

1. Registration requires a Saudi mobile number verified by an SMS one-time code, together with your name, email address, password, and date of birth.

2. You must provide accurate, up-to-date information, and you are responsible for keeping your credentials confidential and for all activity on your account. Your mobile number is the primary account identifier and cannot be changed.

3. Changing your username or email, and deleting your account, require additional one-time-code verification.

4. You may delete your account. Deletion is temporarily refused while any of your completed wishes is being fulfilled (purchase or delivery in progress), until fulfilment concludes.

5. Omniya may suspend, freeze, or terminate an account on suspicion of fraud or breach of these Terms. A suspended account's wishlists are not visible to others and cannot receive contributions.

3. Wishlists and Wishes

1. The number of wishlists and wishes available to you depends on your plan (Section 6). Creating a wishlist requires valid delivery details, including a delivery address within the Kingdom, which you must keep up to date. You cannot create a wishlist without providing the required delivery details.

2. When a product is chosen from a listed store or imported via a product link, the platform uses the recorded product price, which the user cannot edit manually. Other wish types (such as travel and experiences) are entered manually with their prices. The target amount is the total of the product or service price, the service fee, and the external charges determined under Section 5.2, rather than the product or service price alone.

3. A wish runs for 15 days from creation. One extension of a further 15 days may be requested and is subject to Omniya's approval. An unfulfilled wish expires at the end of its term.

4. Each wishlist has a privacy level set by its owner: public, link-only, invite-only, or private. The owner controls whether contributors, amounts, and progress are shown, and whether hidden-name gifting is allowed. Wishlist privacy settings control access to its pages within the platform; they do not prevent access to images stored at public URLs by anyone who has the direct image URL, as explained in Section 3 of the Privacy Policy.

5. After a wish is created, it cannot be changed or replaced with another product or service, and the owner cannot manually edit its title or target amount; this does not prevent updates to the target amount as external charges are determined under Section 5.2. A wish that has received contributions, or has a payment in progress, cannot be deleted.

4. Contributions and Gifting

1. The minimum contribution is SAR 5. A contribution may never exceed the amount remaining on the wish; if less than SAR 5 remains, only the exact remainder is accepted.

2. A gifter may attach a gift message and choose how their name appears: real name, username, or hidden ("from someone who cares") where the wishlist owner allows it. When you choose hidden gifting, your identity is not displayed to other users, including the wish owner. Hidden gifting does not delete account data, guest-gifter data, or payment records; access to retained data is limited to authorised parties for the purposes described in the Privacy Policy.

3. Guest gifting (no account): you may contribute without registering after verifying a Saudi mobile number by SMS code. Omniya imposes no guest-specific cap on total gifting amounts or the number of gifts; the general contribution rules in Section 4.1 still apply. Guests provide their mobile number and, optionally, a name.

4. A contribution counts toward a wish only after the payment is confirmed by the payment provider. When the final target amount is met and external charges have been determined under Section 5.2, the wish closes to new contributions and moves to fulfilment.

5. A contribution is a gift intended for the wish owner and is final once confirmed, without prejudice to your statutory rights (Section 5).

5. Payments, Fees, and Refunds

1. All payments are processed by a licensed payment service provider through a secure payment page hosted by the provider. Omniya does not store or access your card details.

2. The target amount consists of the product or service price, a SAR 15 service fee, and applicable delivery, customs, and other external charges once determined. The platform displays the components, and the target amount may be updated as external charges are determined; an undetermined charge does not mean zero. Fulfilment does not begin until external charges are determined and the final target amount is met. The wish owner is responsible for applicable customs charges, and charges included in the target amount are not counted again. Paid plan fees are separate and set out in Section 6.

3. If a payment fails, you are not charged and the contribution is not counted.

4. Contributions are not refundable. If a wish is not fully funded within its period (its 15 days plus any 15-day extension granted), the amount gathered becomes credit that the wish owner must use to create another wish from our partner stores only; the replacement wish's price must equal or exceed the available credit, and where it exceeds it the wish owner pays the difference immediately.

5. Nothing in these Terms limits any right you have under the Saudi E-Commerce Law and its Implementing Regulation or any other applicable law of the Kingdom.

6. Plans and Promo Codes

1. A free plan provides one wishlist and one active wish, with a 15-day cooldown between wishes. Two paid plans are available: the Occasion plan, SAR 29 for 30 days, one wishlist and up to three wishes; and the Annual plan, SAR 99 for 365 days, up to five wishlists and five active wishes.

2. Plan prices and any announced discounts are those displayed at the time of purchase. Prices may change for new subscriptions; an existing subscription keeps its price until it ends.

3. Subscriptions do not auto-renew. A subscription ends at the end of its term and the account returns to the free plan with no further charge; existing wishlists and wishes remain, subject to free-plan limits.

4. Promo codes are issued by Omniya and apply to paid plans only, never to contributions. Each code may be used once per person, may be limited in quantity or time, and may not be traded or sold.

7. Products, Third-Party Stores, Fulfilment, and Delivery

1. Products displayed or imported via links belong to third-party stores independent of Omniya. The store is the seller and is responsible for the product, its quality, its warranty, and its own exchange and return policies.

2. Store prices and availability can change on the store's side. Omniya verifies price and stock when a wish is added and again at fulfilment; a price change or stock-out may delay or prevent fulfilment until resolved.

3. When a wish is fully funded, Omniya purchases the product from the store and arranges delivery to the address supplied by the wish owner. Delivery details are provided when creating the wishlist under Section 3.1, and the wish owner must keep them valid and up to date. If they become unsuitable for delivery, fulfilment is paused until they are corrected.

4. Wishes of the travel, accommodation, experience, and gift-card types are fulfilled in direct coordination with the wish owner, given their nature.

5. Delivery times are subject to the store and its carriers, without prejudice to the delivery provisions of the E-Commerce Law.

8. User Content and Acceptable Use

1. Your account lets you upload images (maximum 5 MB each) for your profile, wishlists, and wishes; publish one "Thankful moment" per completed wish (up to 10 photos and a message of up to 1,000 characters); and attach a gift message (up to 500 characters) to a contribution.

2. You grant Omniya a non-exclusive licence to display what you post on the platform as part of operating the service (for example, showing a Thankful moment to a wish's contributors).

3. You may not post content that violates Saudi law or public morals, infringes others' rights, or is abusive or misleading. You may not use the platform for any fraudulent or unlawful activity, money laundering, circumvention of contribution limits, or promo-code or offer abuse.

4. You can block any user from following you, and each wishlist’s settings control who can view its pages within the platform, subject to the public image URL availability explained in Section 3.4 and the Privacy Policy.

5. On breach of these rules, Omniya may suspend or terminate the account and take any legally required steps, including reporting to the competent authorities.

9. Limitation of Liability

1. Omniya's role is to operate the group-gifting platform and fulfil completed wishes. Omniya is not a bank or a digital wallet; payments are processed by a licensed payment service provider.

2. Omniya does not guarantee the continued availability or price stability of products at third-party stores, nor the accuracy of information supplied by them; product responsibility rests with the selling store.

3. The platform may experience faults, maintenance, or temporary interruption. Omniya is not liable for damage arising from events beyond its reasonable control (force majeure).

4. Nothing above limits liability that cannot lawfully be excluded, or affects mandatory consumer rights under Saudi law.

10. Governing Law and General Provisions

1. These Terms are governed by and construed under the laws of the Kingdom of Saudi Arabia, and the competent Saudi judicial authorities have jurisdiction over any dispute arising from them.

2. Omniya may amend these Terms. The updated version applies from its publication on the platform, and we will notify you of material changes. Your continued use after publication constitutes acceptance of the updated Terms, but does not replace any separate consent required for processing your personal data.

3. These Terms are issued in Arabic and English; in case of conflict, the Arabic text prevails.

4. If a competent authority holds any clause invalid, the remaining clauses remain in force.

5. For any enquiry, feedback, or complaint about the platform or these Terms, contact us at support@omniya.sa and we will address it in a timely manner.